English for the telephone

Answering the phone

·         exercises:

1.       http://www.business-english.com/telephone/answering/exercise1.html

2.       http://www.business-english.com/telephone/answering/exercise2.html

3.       http://www.business-english.com/telephone/answering/exercise3.html

4.       http://www.business-english.com/telephone/answering/exercise4.html